Heating & Air Conditioning Expert with 50 years of experience

Mon-Fri: 08:00 - 16:30

24h Emergency Service

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Call Today (513) 322-1319

Cincinnati, OH 45240

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Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Cincinnati. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Position Summary: 

To coordinate appointments for technicians at customer sites to maximize productivity and be the liaison between the company, technician and customer.  Deliver exceptional customer service reflective of Wingate’s values.

Job Responsibilities: 

  • Dispatch technicians to service calls and maintain technician schedules.
  • Prioritize calls according to customer and/or operational need.
  • Coordinate and maintain on call schedules for technicians and after hours procedures.
  • Schedule calls, enter service calls, and debrief with technicians.
  • Maintain complete, accurate and updated information in the customer database.
  • Maintain communication with technicians via phone or online.
  • Contact customers if there is a delay in there scheduled time.
  • Perform administrative duties to assist with the overall efficiency of the operation.
  • Participate in all company sponsored training classes.
  • Maintain a courteous demeanor with customers and associates at all times.
  • Maintain a professional image at all times by wearing company approved apparel.
  • Abide by all standards of performance and ethics.
  • Follow all safety policies and procedures.
  • Perform other duties as assigned.

Knowledge, Skills and Abilities:

  • Minimum of 2 years prior industry experience in dispatch and coordination preferred.
  • Basic computer skills including Word, Excel, and any other software used by the company.
  • Attention to detail and follow-through.
  • Ability to perform multiple tasks in a fast-paced environment
  • Exceptional interpersonal and communication skills both written and verbal.
  • Function in a team environment.
  • Geographical knowledge of service area and/or map reading skills.

Education/Certification Requirements:

  • High School diploma or GED required.

Working Conditions:

  • Regularly spends long hours sitting and using office equipment and computers  in a cubicle office environment.
  • Spends a majority of the work day on the telephone interacting with technicians and customers.

What We Offer

  • Medical Insurance health, dental, vision, life insurance, short-term and long-term disability
  • New technology, including iPhone, iPad & access to integrated software service titan.
  • 401k Plan with a company match
  • A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Wingate.
Job Category: Customer Service
Job Type: Full Time
Job Location: Cincinnati

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Wingate Google Reviews

K S
K S
02:05 28 May 20
From the scheduler who worked me into the schedule as a VIP Maintenance Member to Robbie the tech, all first class... service. On time, professional and transparent, another great effort by the Wingate team to return our AC service on the 24 year old unit while letting me know of options in a non pressure manner. Pleasure to do business with as a 5 year customerread more
Erin Cross
Erin Cross
19:55 19 May 20
I had another company cancel for the time frame that I needed so I gave Wingate a call. The customer service... representative I spoke with was exceptional, she managed to fit me into their busy schedule on very short notice. Further the technician Ty was prompt, knowledgeable and kind. My Furnace and AC have been tuned up and inspected by the best. I definitely recommend their services.read more
Jessie Ross
Jessie Ross
00:50 17 May 20
This is our second experience with Wingate, this time installing a new AC unit. Everyone we dealt with was... knowledgeable, and they made sure to address all questions we had before proceeding. They even took extra safety precautions with masks and shoe booties before coming into our home, a must for us. They have all been honest and professional. I would recommend them to anyone with HVAC needs!read more
Randy Koon
Randy Koon
19:55 27 Apr 20
Very happy with the inspection provided by Ty. Starting from setting up the appointment to getting the final overview... of services provided, Wingate Heating Cooling Plumbing and Electrical exceeded all expectations. Their technicians are thorough and provide excellent explanations as they work. Polite, knowledgeable, and professional is what you expect, and with Wingate, it is what you get!read more
Michael Bruner
Michael Bruner
13:56 25 Apr 20
Wingate recently installed a furnace and a/c unit in my home. My experience was fantastic. The technicians faced many... challenges given the age of my home and a very small furnace closet. Nonetheless, they were successful. Everyone I dealt with was professional, friendly, accommodating, and highly/skilled. I couldn’t be happier with my new furnace and A/C. I simply cannot say enough good things about this company. Highly recommended.read more
Jim Albrecht
Jim Albrecht
17:04 03 Apr 20
Wingate Mechanical did a great job replacing our furnace and air conditioner. Chris (owner) and staff are extremely... professional, courteous and knowledgeable. They were always on time. We received email, a phone call and text with the persons picture that came out to our house, so we would know who to expect. Top notch company! They did excellent work! We are so excited to see and feel the difference with our new iWave-R (Air Purifier) and humidifier. We highly recommend using Wingate. Thanks, Chris, Michael, Ty and Tyler!read more
Lisa Kruse
Lisa Kruse
15:20 10 Mar 20
When my tankless hot water heater stopped working, I called Wingate Mechanical. Dwayne was dispatched the same day to... investigate the issue. I was pleased with how efficient and professional he was! He was able to get the replacement parts ordered and installed. I'm extremely happy with the service I received from Wingate Mechanical. And would definitely recommend them. Lisa Kread more
Michelle Lefever
Michelle Lefever
21:39 18 Feb 20
Excellent service, their prices were lower than some competitors. Also they were able to install both units the next... day. My gas had to be turned off because of higher than normal fumes. The technicians were very knowledgeable and courteous. I was so impressed that I gave their name to a co-worker. I would highly recommend this company.read more
Emily Dowden
Emily Dowden
17:27 14 Feb 20
I started my Friday morning with a cold water faucet that would not shut off at 515am. Called them around 815 and... Dwayne was here at 10. He installed shut off valves so that I could still use the faucet without having to turn the whole house’s water supply off. A temporary fix until we could get a new faucet. Punctual, respectful, honest, thorough. I will definitely use them for all of my heating/cooling, plumbing, and electrical needs! Quality company!read more
Eric & Yvonne Boltz
Eric & Yvonne Boltz
20:33 30 Jan 20
Wingate is our go to company because they have always had the best service for us. I emailed Chris this morning for a... water heater issue and Dwayne was here within two hours. Love these guys. Their service is always quality and the value of being a member for their service plan is great. Yvonneread more
Donna Sheehy
Donna Sheehy
23:46 28 Jan 20
What a pleasure that it was to have Ty at the house to take care of the furnace repair, maintenance and air... conditioning. He explained things in a way that I could understand. I was very impressed by his hard work, which was non-stop, and his mechanical ability at accessing the problem. It is refreshing to have someone helping that has manners and kindness. Thank you Wingate for your speedy service.read more
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